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We read every message and reply by email, usually within one working day. Urgent incidents are picked up first.

Please do not include passwords, access keys or customer data. We will ask for anything sensitive through a secure channel once scope is agreed.

Replies come from support@maxmindsecurity.com.
Before you write

What helps us reply quickly.

01

What you run

The platform, hosting or cloud provider, and any security tooling already in place, including licence tiers where relevant.

02

What prompted the message

A symptom, an audit finding, a customer security review, a launch date or simply a system nobody has looked at in a while.

03

Any deadline

If there is a date that matters, say so. It changes what we suggest first and how the work is sequenced.

Ready to scope work?

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Pick the service, describe the systems and we will confirm the fit, the effort and the price before anything starts.

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