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Questions about a service, support for something we already run for you, or an urgent incident. Send a message below or email us directly. No account is needed.

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We read every message and reply by email. Urgent incidents are picked up first.

Please do not include passwords, access keys or customer data. We will ask for anything sensitive through a secure channel once scope is agreed.

Replies come from care@maxmindsecurity.com.
Before you write

What helps us reply quickly.

01

What you run

The platform, hosting or cloud provider, and any security tooling already in place, including licence tiers where relevant.

02

What prompted the message

A symptom, an audit finding, a customer security review, a launch date or simply a system nobody has looked at in a while.

03

Any deadline

If there is a date that matters, say so. It changes what we suggest first and how the work is sequenced.

Ready to scope work?

Request a quote and we will come back with a written scope.

Pick the service, describe the systems and we will confirm the fit, the effort and the price before anything starts.

  • A reply by email from the person who will scope the work.
  • Scope, deliverables and price confirmed in writing before anything starts.
  • No account or payment is needed to send an enquiry.

Prefer email? Write to care@maxmindsecurity.com or use the contact page.

No account or payment needed. Please do not include passwords or access keys.