Get help with spam orders, suspicious activity and the security settings that matter to your Shopify store.
For Shopify merchants seeing unusual order patterns, repeated spam or uncertainty about connected apps and staff permissions. Shopify manages the hosted platform; our service focuses on the settings, workflows and account access available to your business.
We review the symptoms you report and the supported controls available for your store. Bot traffic and fraudulent orders are different problems, so recommendations consider both storefront activity and the order-review process.
Advanced packages include investigation assistance for suspicious orders. We help assess how your team reviews risk indicators and decides which orders require attention. A risk flag is a signal to investigate, not proof that a customer is fraudulent.
Review who can manage the store and which apps have access to business data. Basic includes an administrator and connected-app access review; Pro extends the scope to staff permissions and third-party app risk.
Start with Basic for a store security review and supported spam controls. Advanced adds broader bot and order-abuse review and investigation assistance. Pro adds checkout workflow review, incident planning and a monthly action plan. Each package covers one store; compare the published scope before subscribing.
All prices in USDEssential service management for your Shopify store.
Broader store security support and agreed monitoring.
Expanded security support for stores with more complex operations.
Check the included scope, capacity and billing period before placing your order.
Create your account, follow the payment instructions and submit your receipt for review.
We confirm the assets, required access and agreed work with you before service setup.
No. After payment review, we agree the service setup and required access with you. Any recommended app or configuration change is discussed as part of that scope.
Shopify’s dedicated checkout bot protection is a Shopify Plus feature. Other available controls depend on your store configuration and Shopify plan; we review what is supported for your store.
No. The service helps you review controls and handle suspicious activity. It does not guarantee that all fraudulent orders or chargebacks will be prevented.
Further reading: Shopify guidance on bots.
Tell us what you need to protect. We’ll help you understand the next step.