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Frequently asked questions
Answers to the questions we are asked most often about our security services, quote requests and WordPress account management.
General questions
Enquiries, quotes and accounts.
How to get in touch, what to include and where WordPress protection is managed.
How do I request a security quote?
Select a service and send your requirements using our quote form. Our team will reply by email to discuss your environment and the next steps.
Do I need an account or payment to enquire?
No. You can submit a quote request without registering or making a payment. We discuss the scope and costs with you before any work begins.
What should I include in my enquiry?
Describe the applications, data or systems involved, your main concerns and any preferred timescale. Please do not send passwords, access keys or sensitive customer information.
How do I manage WordPress protection?
WordPress plans, plugin connections and account management are available in our dedicated WordPress dashboard at dash.maxmindsecurity.com.
Technical questions
Setup, performance and platform support.
What protection means in practice once it is running on your site.
How long does it take to set up protection?
Setup typically takes 15-30 minutes. Once you sign up, our team will guide you through connecting your website to our security platform. For WordPress sites, we provide a plugin that makes integration seamless.
Will your security slow down my website?
No, our security solutions are optimized for performance. In fact, our CDN and caching features often improve website loading speeds. We monitor performance metrics to ensure your site remains fast and responsive.
Can I upgrade or downgrade my plan anytime?
Yes, you can upgrade or downgrade your plan at any time from your dashboard. When upgrading, you'll get immediate access to new features. For downgrades, changes take effect at the start of your next billing cycle.
What happens if my site gets hacked while protected?
We offer a hack-fix guarantee. If your site is compromised while under our protection, our security experts will clean your site at no additional cost and implement additional measures to prevent future incidents.
Do you support non-WordPress websites?
Yes! While we specialize in WordPress security, our protection works with any website platform including Shopify, Wix, Joomla, Drupal, custom PHP sites, and more. Contact us for specific platform requirements.
More help
Other ways to reach the team.
Live chat
Available on your dashboard
Open dashboardKnowledge base
Service guides and what each engagement covers
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