Frequently asked questions

Pick the closest service and send your requirements through the quote form. We reply by email to discuss your environment and the next step.

No. You can submit a quote request without registering or making a payment. We discuss the scope and costs with you before any work begins.

Describe the applications, data or systems involved, your main concerns and any preferred timescale. Please do not send passwords, access keys or sensitive customer information.

You do not have to decide before getting in touch. Most enquiries start with a symptom rather than a service name: unusual traffic, a failed customer security review, an upcoming launch, or a cloud environment nobody has examined in a while. Describe the situation and we will confirm which service fits, or tell you if none does.

Every engagement is quoted after the requirements are reviewed. Scope, technology, effort, support hours and responsibilities are confirmed in a written proposal, so the price reflects the actual work. There is no charge for the initial conversation.

Both. Many engagements are a scoped piece of work such as an assessment, a firewall rollout or a cloud review. Where recurring attention is needed, a managed arrangement defines what is covered, how often it is reviewed and how escalation works.

Usually, yes. Services are scoped around your existing hosting, CDN, DNS, cloud platform, identity provider and security tooling. Share what you hold, including licence tiers, and we will confirm what is supported before proposing anything.

We review the enquiry and come back to discuss scope. Nothing is deployed, tested or changed until scope, authorisation and commercial terms are agreed in writing. Please do not send passwords, access keys or customer data with an initial enquiry.

It depends on what is being protected. The MaxMindSecurity Pro plugin installs like any other WordPress plugin and is activated with a licence key from the dashboard, so one site can have the firewall, login protection and scanner running the same day. It covers several areas from the WordPress hardening guide, including brute-force lockouts, request filtering and logging. Scoped services such as a firewall rollout or a cloud review follow the timeline agreed in writing.

It should not, and you can check. A firewall or CDN in front of the site adds a small processing step to each request, and caching at the edge usually gives that time back. If page speed matters to you, say so when work is scoped: measuring response times and Core Web Vitals before and after a change, and tuning rules that cost time, then becomes part of the deliverables.

Protection lowers the chance of a compromise; it does not remove it, and no provider can promise otherwise. If a site we look after is compromised, tell us straight away. We confirm what your agreed scope covers: where incident response or malware removal is included, that work starts at once; where it is not, we quote it as a separate piece of work and give you the cost before starting. Our guide to hacked website warning signs explains what to preserve and what not to touch in the meantime.

Yes. The plugin is WordPress-only, but the services are not. Web application firewall, bot and DDoS protection, DNS and CDN work sit in front of any site, and the Shopify, website and server security reviews cover other platforms and custom applications. Tell us what you run and we will confirm the fit.

Licences for the MaxMindSecurity Pro plugin, site connections and billing are managed in the WordPress dashboard at dash.maxmindsecurity.com. The plugin itself runs on your site and is activated with the licence key from that dashboard.

For the WordPress plugin, licences are managed in the WordPress dashboard. For scoped services, email care@maxmindsecurity.com and we will confirm the change in writing before anything is adjusted.